Midwest Spine Institute FAQ's
Contacting Us at Midwest Spine Institute
Q: What are your Office Hours:
A: We are open Monday - Friday 8 am to 5 pm
Q: Do you have a 24- Hour Prescription Refill line?
A: Yes. 651-259-4555.
Many medications can be refilled without an appointment. When your medication is running low, the most efficient way to obtain a refill is to have your pharmacy contact our office. You may also call our 24-hour medication refill request line. Your refill request will be reviewed and, if approved, may take up to 48 hours to process, so please plan ahead.
Some prescriptions require an original signature from your provider and may require a clinic visit.
Q: How Do I Report My Pain Relief following my Injection?
A: Call 651-259-4567
You may be asked to contact our office one week after you have had an injection to report your percentage improvement in pain relief.
After you listen to the recording, provide the following Patient information:
• First and Last name: please spell the first and last name
• Date of Birth
• Percent of improvement in pain relief you have experienced since your last injection
If you have questions and would like someone to call you please indicate this in your message and provide a phone number where you can be reached. We will return your call within 24 hours (Our Call Center hours: Monday-Friday 8-4:30 pm).
Q: How Do I Receive My Test Results?
A: As a specialty practice we feel it is important to review test results with you in person. At the time your tests are scheduled we will assist you to make a follow-up appointment with your provider to review your results. We do not provide test results over the phone.
Q: Where do I call if I need to Cancel my Appointment?
A: Call 651-430-3800 or 1-800-353-2700
Our goal is to provide you with quality care in a timely manner. If you need to cancel or reschedule your appointment, please notify our office at least 24 hours before your scheduled appointment. This enables us to better utilize available appointments for our patients in need of medical care.
Q: Will you ever Re-schedule my Appointment?
A: Because we are a surgical spine practice, there may be emergent situations requiring immediate attention. This means that on occasion we may have to reschedule your appointment or your surgeon may be delayed. We realize that this inconveniences our patients and we apologize for this. We will do our best to see you as soon as possible and appreciate your patience and understanding.
Q: What if I have Forms that need completion by my provider?
A: Call our 24-hour Medical/Legal direct line: 651-259-4545
When submitting a form for completion, all portions of the form requiring patient information must be complete. Portions designated for physician completion must be left blank. Most requests for letters or forms will be completed within 10 business days.
Q: How do I request Medical Records?
A: Call our 24-hour Medical/Legal direct line: 651-259-4545. Please leave your name, date of birth, phone number to contact you, mailing address, and information you are requesting.
A signed, HIPPA compliant authorization is required before releasing any medical information.
Please allow 48 hours for your requests to be processed.
Requests for copies of medical records should be directed to our corporate office in Stillwater at 1950 Curve Crest Blvd West, Suite 100, Stillwater, MN 55082. An administrative fee may apply for these services. Please contact our Medical/Legal department for details.
Patient Experience
“I would like to thank Dr. Locketz for his patience, dedication and professionalism, not only for the wonderful quality of life, but the unexpected discovery of the pituitary adenoma. Had it not been for his meticulous work, the tumor would have gone undetected and obviously resulted in substantial harm”.